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To go to a particular section of the Statement of Service click on a title in the list of contents below.
3. What WJSC expects from clients
5. How clients can help WJSC improve the service
Our mission is to assist unemployed residents of Wokingham Borough in their search for employment through practical help, advice and support provided by efficient and cost effective management.
The organisation aims to advance the education and training of persons in Wokingham Borough who are in need and unable to gain employment, in particular through the supervised provision of services and facilities not otherwise provided by the Employment Service.
The service is free and confidential.
The Centre is open to clients between the hours of 10 a.m. and 2 p.m. daily, Mondays to Fridays, except for public holidays.
WJSC operates an Equal Opportunities Policy which aims to ensure that neither clients nor employees receive less favourable treatment on the grounds of gender, marital status, age, race, domestic circumstances, colour, national origins or disability nor will be disadvantaged by any rules conditions or requirements which cannot be shown to be justifiable to normal operation of the Centre or job related terms. A copy of the Equal Opportunities Policy is available to clients on request.
WJSC aims to ensure that all its services are equally available to anyone with a disability who wishes to use them. Wherever feasible and practicable and in accordance with the law, WJSC will always seek to meet the needs of its disabled clients in its day to day business operations.
Clients can expect WJSC to provide a professional environment with a supportive and friendly atmosphere in which to maintain a positive and constructive attitude to finding employment. This can include free and friendly support in all aspects of the job search.
Experienced members of staff will provide one-to-one advice and guidance on skills such as:
Staff will also provide advice and practical assistance enabling clients to make best use of the facilities, which include:
Where appropriate, WJSC offers information on funding / sponsorship for training courses and referral to agencies offering specialised help such as careers guidance, enterprise initiatives etc.
WJSC expects clients to:
WJSC's services are limited to:
The working language of WJSC is English and documents and publications are normally only available in the English Language. Staff can advise clients how to obtain assistance in other languages.
The service is restricted to helping clients to identify options available to them in their current circumstances and does not extend to acting on clients' behalf.
WJSC welcomes suggestions to improve the service offered to clients. Suggestions can be made orally to staff on duty or in writing in the suggestion box provided. All suggestions will be brought to the attention of the Management Committee and considered for action. Clients will be informed of the outcome of the process.
Complaints can be made orally to staff who will make a written record. Alternatively, a complaint may be made in writing and addressed to staff or directly to the Chairman of the Management Committee. All complaints will be investigated and reported to the Management Committee and clients will be informed of the outcome.